FAQ's - Van Heaven

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FAQ's

Why should I buy from Van Heaven?

A "One-Stop-Van-Shop"!

There are lots of reasons to choose Van Heaven to supply your next LCV! We supply all makes and models of vehicle, so you are sure to find what you want. In addition to selling LCVs, we can also arrange competitive finance packages and insurance for your new vehicle! In fact we can help you with all aspects of your next vehicle purchase, making life easy for you!

Best Prices in the UK!

We source our vehicles from across the UK and abroad, and have a strong commitment to finding the best deals and prices for all our customers. This means you can make savings of up to 30% off the manufacturer’s list price on many models!

Need a van fast?

Thanks to our impressively large database of suppliers, we can usually find you the vehicle you want, even if you need it yesterday! We deliver direct to your door, and aim to have your vehicle to you within a 7-day minimum turnaround from order.

A High Quality, Low Hassle Service!

Choosing and ordering your new vehicle couldn’t be simpler! Our easy to navigate website features a wealth of models with a quick online enquiry form to tell us what you are interested in. You can either send your request via the website or call us direct on 01282 876267. We will source the vehicle(s) you are interested in and contact you by telephone, fax or email (depending on which is easiest for you) with price, availability and any additional info requested. Each enquiry is assigned to an individual sales executive, so you will always get to speak to the same person regarding your enquiry.

All our vehicles are full UK spec with full manufacturer’s warranty and breakdown cover (where applicable).

Competitive finance packages:

We can offer a variety of packages including competitive leasing, HP, contract hire and outright purchase. We recommend you speak to a member of our Sales Team about the specific benefits of each option to you and your business.

Finance info:

If you take out finance, our finance provider will need some supporting documentation from you. Once you have been approved for finance, we will send out your finance documents to you to sign and send back. We require you to send us your original driver’s license. If the address on the license is your current address and you provide both parts including the part that shows your signature, we require no further ID. If not, then we need a copy of a utility bill (not telephone) such as gas or electric. An additional proof of signature ID can be a copy of both sides of a credit / debit card.

If you have any queries that are not answered, please contact a member of Our Team.

Let us do the hard work for you!

With Van Heaven, you don’t need to spend your weekends visiting dealerships, talking to numerous salesmen. Simply browse our online catalogue for your preferred vehicle, and let us do the rest of the work! Our service has been tailored to be as user-friendly as possible, so aside from giving you prices and info, our sales team can also arrange finance for your vehicle and insurance as well!

Can I part-exchange my existing vehicle?

If you have a vehicle you need to get rid of, we may be able to take it as part-exchange for your new one. If you would like to take advantage of this service, please speak to a Sales Executive today.

How do I buy a vehicle from Van Heaven?

Placing & securing an Order:

Once you have decided to purchase a vehicle from Van Heaven, we need a small securing deposit from you. We will take a £1000 cheque. If you have ordered a vehicle with specific extras or conversions, we may require a higher deposit amount.

Once we have received the deposit and written confirmation of order, we will order your vehicle from our suppliers.

Checking the progress of your order:

Once you have placed your vehicle order, you will be contacted regarding the due delivery of the vehicle. If you have any queries or questions, you can phone a member of Our Team for an update on the progress of your order.

Paying for your vehicle:

We require full settlement of payment prior to delivery. Once the vehicle becomes available for delivery, we will provide you with registration details, chassis number, a vehicle acceptance check sheet and a final invoice. Once you have arranged payment to us, we will arrange the earliest delivery date for you to receive your new vehicle.

The delivery of your vehicle:

We deliver all our vehicles direct to your door, so all we need to know is the most convenient location and date for you. Unless a specific request has been made, your new vehicle will be driven down to you. We can arrange for a transporter to carry your vehicle to you (not in residential locations), but this incurs additional costs. For further details, please speak to a member of the Sales Team.

What if I have any problems with my vehicle?

Just after delivery:

If you discover a problem with the vehicle as you are taking delivery please inform the driver of the problem and call us immediately before letting the driver leave.

Later problems:

Unless otherwise stated, your new vehicle comes with a full manufacturer’s warranty. If you have any problems, all you need to do is take it to your local dealer within the warranty period.

If you are in any doubt, please call us direct with any issues you may have.